Who we are
This website is run by S.I. 1 Gram Gold, 11, Royal Akbar Tower, Juhapura, Ahmedabad, Gujarat, India. We are responsible for the personal information you share with us through this website.
Information we collect
- Details you give us: your name, phone / WhatsApp number, email address (optional), the product you ask about and your message — when you use the contact form, the Enquire Now button or message us.
- Order details: delivery address and order information, if you buy from us.
- Basic technical data: like most websites, our server may record basic information such as your browser type, device and pages visited, to keep the website secure and working well.
How we use your information
- To reply to your enquiry and share product details, prices and availability.
- To confirm, deliver and support your order, including warranty and buyback requests.
- To contact you about your enquiry or order by phone, WhatsApp or email.
- To keep our website safe and improve how it works.
We do not sell or rent your personal information to anyone.
Sharing your information
We share your information only when it is needed to serve you — for example with a courier partner to deliver your order — or when the law requires it.
WhatsApp and other services
When you contact us on WhatsApp or open links to Instagram or Google Maps, those services handle your information under their own privacy policies.
Cookies
Our website uses only the basic cookies it needs to work, for example to keep your enquiry form secure. We do not use them to show you advertising.
How long we keep it
We keep enquiry and order information only for as long as needed to serve you and to meet legal and accounting requirements.
Keeping it safe
We take reasonable steps to protect your information. However, no method of sending or storing information over the internet is completely secure.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, or ask us to stop contacting you. Just message us on WhatsApp or use the Contact page.
Children
Our website is meant for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact us
For any privacy question or request, contact S.I. 1 Gram Gold on WhatsApp, call the store or use the Contact page.
For any question about this page, contact S.I. 1 Gram Gold on WhatsApp or through the Contact page.